DELIVERY AND RETURNS
How much does shipping cost?
Standard shipping, Australia wide, is $9.95, or free for orders over $65.
Items are shipped via Australia Post or Courier depending on your location.
Do you ship internationally?
We currently ship within Australia and New Zealand. We will ship Internationally, and the costs are calculated once the order has been placed.
Will I need to sign for my delivery?
Yes. Orders sent via Australia Post will require a signature on delivery. If no one is home to sign for it you will be left a card to pick your order up from your closest Post Office. Orders sent via courier will also require a signature on delivery.
I've received my order but there is an issue, what do I do?
Please email email@example.com with information and/or images detailing the issue and someone from our customer service team will be in touch.
What is your return/exchange policy?
We accept returns within 30 days of despatch, provided products are unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email firstname.lastname@example.org with your order number and details of the item/s you'd like to return.