FAQs
DELIVERY AND RETURNS
How much does shipping cost?
We offer flat rate shipping Australia wide and all orders over $75 are shipped for free.
Items are shipped via Australia Post or Courier depending on your location.
Do you ship internationally?
We currently ship within Australia and New Zealand only.
I've received my order but there is an issue, what do I do?
Please email admin@havanahome.com.au with information and/or images detailing the issue and someone from our customer service team will be in touch.
What is your return/exchange policy?
We accept returns within 30 days of despatch, provided products are unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email admin@havanahome.com.au with your order number and details of the item/s you'd like to return.